You can delete your Nivoq account and your personal data whenever you want, from the app itself or by writing to us. This page explains how. The detail of what data we process is in the Privacy Policy, and the Nivoq Pro conditions are in the Terms and Conditions.
In a nutshell
· You delete your account in the app, under Profile → Privacy & data → Delete my account.
· If you no longer have the app, write to us at soporte@nivoq.app from your account email.
· Deletion is permanent. Deleting your account does not cancel your Nivoq Pro subscription.
01From the app
- Open Nivoq and go to Profile → Privacy & data → Delete my account.
- We will send you an email to confirm the deletion. That confirmation link expires after 24 hours.
- When you confirm, we delete your account and send you an email letting you know it is done.
02Without the app, by email
- Write to us at soporte@nivoq.app from your account email, with the subject "Delete my account".
- We will ask you to confirm the request to make sure it is you, and we will process the deletion of your account and your data.
03What happens to your data
Deleted
When you confirm, we immediately delete your sessions (with their GPS tracks, runs and photos), your achievements and experience points (XP), the snow reports you have published, your SOS alerts and your other alerts, your live position, your notification identifiers, your consent records, your sign-in sessions, the record of the maps you have downloaded, your record in RevenueCat and the rest of your personal data.
Anonymised
We anonymise your account: we delete your email, your name, your username, your photo, the rest of your profile data and your password. Your friendships and your history in circles stay linked to an anonymised account, and your friends will see "Deleted user". You leave all your circles. If you signed in with Apple, we ask Apple to revoke access.
Kept for a limited time
Some data is kept only for as long as needed: backups, up to 8 weeks; the deletion request, 30 days; the audit log, 24 months. You can see all the periods in the Privacy Policy → Retention.
04Your Nivoq Pro subscription
If you have a Nivoq Pro subscription, deleting your account does not cancel it: it is managed by the store where you took it out. Cancel it in the App Store (iPhone) or Google Play (Android) before you delete your account. The steps are in the Terms and Conditions, section 03.
05Questions
If you have any questions about deleting your account or about your data, write to us at soporte@nivoq.app.